New Microsoft Teams “Pop Out App” Feature Improves Landis Contact Center Experience

Microsoft Teams App Pop Out Landis Contact Cente

12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.

If you would like to enable the Landis Contact Center for Microsoft Teams, you install our app from inside Teams from the “Apps”. Or learn more at: Contact Center for Microsoft Teams – Landis Technologies LLC

One Comment

  1. Does this MS Teams add on support Call Routing? To be specific I need the routing to do the following;
    1) Route calls based on day and time.
    1a) Monday – Friday, 6:00 am – 12:00 pm
    1b) Monday – Friday, 12:01 pm – 6:00 pm
    1c) Monday – Friday, 6:01 pm- 5:59 am
    1d) Weekend – Friday, 6:01 pm – Monday, 5:59 am
    2) Call a sequence of phone numbers for 1a – 1d

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