This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
Today Microsoft removes requirement for the \”Advanced Communication License\” for Microsoft Teams Contact Center & Compliance Recording. Microsoft ISV certified contact center and compliance call recording solutions no longer require the Advanced Communication License.
Sept 22, 2020 – Microsoft Ignite 2020 – In the next few weeks Landis Technologies will be rolling out a significant update to our Contact Center for Teams Preview & after that we expect release to release the first parts of our Contact Center call queuing and routing to GA.
Microsoft Ignite 2020 & Landis Contact Center for Microsoft Teams Update Read More »
9/1/2020 – Gartner Research analysts Pankil Sheth and Steve Blood, in a report entitled \”How to Optimize Microsoft Teams With Cloud Contact Center Platforms\” write that \”Microsoft Teams, an established enterprise collaboration platform, lacks contact center capabilities largely for key use cases. This note will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact center functionality…\”
Gartner Analysts Guide Enterprises to Microsoft Teams Cloud Contact Centers Read More »
Landis Technologies welcomes you to join CommsvNext\’s annual Microsoft Ignite event \”Don\’t Hate…Federate\” on September 21st from 4-6pm PDT.
CommsvNext organizer Adam Ball notes \”The annual Microsoft Ignite CommsvNext party! Since we can\’t be live in person, we\’re going virtual, reality that is! We are going to bring the party to everyone with AltSpaceVR.\”
CommsvNext “Don’t Hate Federate” VR Party to Kick Off Microsoft Ignite 2020 Read More »
8/20/2020 – In the August 2020 episode of the o365Eh! podcast Landis Technologies CEO Matt Landis gave an overview of the Landis Contact Center for Microsoft Teams: Business focus, product differentiator, product architecture, advanced & challenging scenarios and the experience of being part of that Connected Contact Center for Microsoft Teams Certification Program.
Landis Contact Center for Microsoft Teams Featured on the o365Eh! Podcast Read More »
8/6/2020 – The Landis Contact Center for Microsoft Teams is participating in the Microsoft 365 App Compliance Program for Teams Apps to make it easier for your security and compliance group to bring the Landis Contact Center Teams app into your Microsoft 365 environment.
The Landis Contact Center App for Microsoft Teams is \”Publisher verified\”, and \”Microsoft Teams App Security & Compliance Publisher Attested\” at this time and is currently in the process of Microsoft 365 App Compliance certification.
07/15/2020 – Microsoft recognizes Landis Contact Center as participating in the Contact Center for Microsoft Teams Certification Program.
\”Landis Technologies is committed to bringing a Graph Communication API based Contact Center solution that is built on native Microsoft Teams and very easy to setup and use\”, says managing owner at Landis Technologies, Matt Landis. \”We are hearing from our customers that SBC-integrated contact center services can have a lot of unexpected complexity…\”
Landis Technologies is excited to announce Policy Call Recording for Teams, the first component of our Microsoft Teams-first Contact Center to be released to GA. We’ve been waiting for Microsoft Teams Communication APIs we use to become GA so we can start releasing Microsoft Teams features that we have created for use in production environments.
Landis Technologies Releases Policy Call Recording for Microsoft Teams Read More »
Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System. “We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System”
Landis Technologies Demonstrates Data Driven Call Routing for Microsoft Teams Read More »
Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API. Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some real-world
Landis Demonstrates Contact Search with Presence Utilizing the New Graph Presence API Read More »
