This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is not allowing users to transfer or place calls on hold that come from a Call Queue.
Landis Contact Center is now Solution Certified for Microsoft Teams. “The Landis Contact Center for Microsoft Teams is a contact center built for Microsoft Teams from the ground up to extend Microsoft Teams to be your customer experience solution. The Landis Contact Center solution has already achieved certifications from Tekvision and Microsoft 365 Certified and
Landis Contact Center Solution Certified for Microsoft Teams Read More »
Microsoft has recently announced Virtual Front Desk (VFD), a feature on Teams Display devices that turns them into virtual receptionists. VFD functionality allows a Teams Display device to take the place of a physically present receptionist. This includes a welcome text message shown on the device and an on-screen button that visitors can tap to
With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.
We are once again in the portion of the year that contact center managers need to think about their holiday hour management. The Landis Contact Center makes managing holiday hours for Microsoft Teams based call centers straight forward.
Managing Holiday Hours for Microsoft Teams Contact Center Read More »
2/18/2022 – The Landis Contact Center for Microsoft Teams has always had the capability to create Microsoft Teams IVRs. In their latest update they have released a Visio-like voice app designer that allows just about anyone to create call flows.
Simple Designer Allows Anyone to Build Microsoft Teams Voice Apps Read More »
10/21/2021 – Denver, Colorado USA – Landis Technologies is a Platinum sponsor of Commsvnext (October 25-26, 2021) in Denver Colorado and announcing their simple, no cost Microsoft Teams contact center proof of concept/trial program.
8/18/2021 – Landis Technologies is assisting Microsoft365 organizations moving their contact center workload to the Microsoft Teams calling and meeting platform in regions across the world including AMERICAS, EMEA and APAC.
\”Earlier this spring, Landis Contact Center moved from Public Preview to GA. Since then, we have increased the velocity of organizations transitioning their contact center functionality to Microsoft Teams via the Landis Contact Center for Microsoft Teams\” notes Wendell Martin, head of sales at Landis Technologies. \”We have been working closely with Microsoft on the development of Communication API which are now at the level we can provide a lot of value to a lot of customers.\”
6/30/2021 – \”Teams is very key to Microsoft\’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations that our Teams solutions.\” says Landis Technologies ceo Matt Landis. \”Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.\”
Landis Contact Center & Attendant Console for Microsoft Teams on Windows 11 Read More »
12/11/2020 – At Microsoft Build 2020 it was announced that Microsoft Teams Apps will get the ability to be popped out like chats and today we are noticing our customers are getting this functionality in their Microsoft Teams tenants. This Microsoft Teams feature improves all Teams Apps and especially Teams Apps like our Contact Center Teams agent experience: For example, Agents can now pop out their Landis Contact Center Agent and having it running on a second screen while the Teams client is running on another screen.
New Microsoft Teams “Pop Out App” Feature Improves Landis Contact Center Experience Read More »
