This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
Learn how to improve your Microsoft Teams Contact Center customer experience with Artificial Intelligence and how to start seeing improvements immediately and affordably with functionality that is already available in the Landis Contact Center for Microsoft Teams. Building on Microsoft Teams Can Jump-start your AI Journey The Landis Contact Center for Microsoft Teams leverages the […]
Landis Technologies has sold and implemented our contact center solutions into more organizations than Zoom
Commsverse 2023 CVTV Interview: Landis Contact Center Is Easy to Buy, Deploy & Improve CX with Microsoft Teams
Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is not allowing users to transfer or place calls on hold that come from a Call Queue.
Landis Contact Center is now Solution Certified for Microsoft Teams. “The Landis Contact Center for Microsoft Teams is a contact center built for Microsoft Teams from the ground up to extend Microsoft Teams to be your customer experience solution. The Landis Contact Center solution has already achieved certifications from Tekvision and Microsoft 365 Certified and
Landis Contact Center Solution Certified for Microsoft Teams Read More »
Microsoft has recently announced Virtual Front Desk (VFD), a feature on Teams Display devices that turns them into virtual receptionists. VFD functionality allows a Teams Display device to take the place of a physically present receptionist. This includes a welcome text message shown on the device and an on-screen button that visitors can tap to
With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.
We are once again in the portion of the year that contact center managers need to think about their holiday hour management. The Landis Contact Center makes managing holiday hours for Microsoft Teams based call centers straight forward.
Managing Holiday Hours for Microsoft Teams Contact Center Read More »
2/18/2022 – The Landis Contact Center for Microsoft Teams has always had the capability to create Microsoft Teams IVRs. In their latest update they have released a Visio-like voice app designer that allows just about anyone to create call flows.
Simple Designer Allows Anyone to Build Microsoft Teams Voice Apps Read More »
10/21/2021 – Denver, Colorado USA – Landis Technologies is a Platinum sponsor of Commsvnext (October 25-26, 2021) in Denver Colorado and announcing their simple, no cost Microsoft Teams contact center proof of concept/trial program.
