This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents The landscape of IT support in higher education is evolving rapidly. As expectations rise, IT departments are challenged to deliver faster, more efficient support across multiple channels while staying within tight budgets. Having worked closely with IT departments across the higher education […]
Landis Contact Center for Microsoft Teams announces its latest milestone: Achieving ISO 27001 certification from BSI and further solidifying its reputation for trust and excellence in the Microsoft Teams community. Adopting this best-practice information security process underscores Landis’s unwavering commitment to data security, compliance, and privacy and trust — key concerns for Microsoft 365 decision makers
Learn about the features of the Queues app in Microsoft Teams that was just announced by Microsoft.
What is the Queues app in Microsoft Teams? (Updated February 2026) Read More »
Learn how to improve your Microsoft Teams Contact Center customer experience with Artificial Intelligence and how to start seeing improvements immediately and affordably with functionality that is already available in the Landis Contact Center for Microsoft Teams. Building on Microsoft Teams Can Jump-start your AI Journey The Landis Contact Center for Microsoft Teams leverages the
Landis Technologies has sold and implemented our contact center solutions into more organizations than Zoom
Commsverse 2023 CVTV Interview: Landis Contact Center Is Easy to Buy, Deploy & Improve CX with Microsoft Teams
Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is not allowing users to transfer or place calls on hold that come from a Call Queue.
Landis Contact Center is now Solution Certified for Microsoft Teams. “The Landis Contact Center for Microsoft Teams is a contact center built for Microsoft Teams from the ground up to extend Microsoft Teams to be your customer experience solution. The Landis Contact Center solution has already achieved certifications from Tekvision and Microsoft 365 Certified and
Landis Contact Center Solution Certified for Microsoft Teams Read More »
Microsoft has recently announced Virtual Front Desk (VFD), a feature on Teams Display devices that turns them into virtual receptionists. VFD functionality allows a Teams Display device to take the place of a physically present receptionist. This includes a welcome text message shown on the device and an on-screen button that visitors can tap to
With the arrival of the Microsoft Digital Contact Center Platform (MDC), the Landis Technologies’ team regularly gets questions how a Microsoft Teams Contact Center relates to this new solution. When is the Landis Contact Center for Microsoft Teams the right solution? When is the Microsoft Digital Contact Center Platform the right solution? In this article, we will outline how the different solutions are currently positioned in the market.
