This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
What is a Call Center Callback? A call center callback is a feature that allows customers to request a call from an agent instead of waiting on hold. Customer callback requests have become a very common feature in modern contact centers. They show respect for your customers’ time and maintain service quality. Today, we’ll walk
Video: How to Set Up Customer Call Back Feature in Landis Contact Center Read More »
The Associated Board of the Royal Schools of Music (ABRSM) is a cornerstone of the global music education community. Renowned for its role in certifying musical proficiency, ABRSM sets the gold standard for music examinations and education, serving millions of musicians, educators, and institutions worldwide. When Rob, a new Infrastructure and Cybersecurity Manager joined ABRSM,
Table of Contents Diverse Customer Needs and Expectations Timing Deployments to Avoid Business Disruptions Navigating Compliance and Data Privacy Issues Managing Technical Integration with Existing Systems Driving User Adoption Ensuring Scalability and Flexibility Best Practices for Implementing a Microsoft Teams Contact Center Conclusion Microsoft Teams has become the go-to platform for communication and collaboration across
6 Challenges to Consider Before Implementing a Microsoft Teams Contact Center Read More »
When COVID-19 forced businesses to operate remotely, DERTOUR, one of Switzerland’s largest travel companies, needed to implement cloud-based telephony quickly. With 900 employees across retail outlets and service centers, the company had to move from legacy Avaya hard phones to Microsoft Teams soft phones without interrupting customer service. Along with the transition, DERTOUR needed reporting, visibility, and management tools that Microsoft Teams alone couldn’t provide. The
Transforming Telephony in a Pandemic: A Journey from Avaya to Teams with Landis Read More »
Wilmington University‘s IT team needed a contact center solution that could handle call volume across multiple departments without pulling staff away from Microsoft Teams. They chose Landis Contact Center and have been running it across IT support, financial aid, and public safety ever since. Jared R. Wise and Ian Gibason from the Wilmington University IT
How Wilmington University Transformed IT Operations with Landis Contact Center Read More »
By Stacey Watson, Starlight Children’s Foundation At Starlight Children’s Foundation, a charity based in Australia, our mission is to bring joy and support to sick children and young people. Operating across every major pediatric hospital in the country, we help create spaces where children can simply be kids, despite their medical conditions. Our work involves granting wishes
Marshall University sought a contact center solution that was efficient, reliable, and seamlessly integrated with Microsoft Teams. Landis Contact Center for Microsoft Teams delivered exactly that, transforming call management for students and staff. A Simple, Seamless Transition Brad McCoy, IT Infrastructure Engineer specializing in voice, led the transition to Landis Contact Center. Reflecting on the process, he
Transforming Communication at Marshall University with Landis Technologies Read More »
In today’s fast-paced educational landscape, universities must evolve to meet students’ communication preferences and ensure seamless support across a variety of channels. The students of today are multichannel communicators, toggling between chat, email, and voice depending on their needs and convenience. For decision-makers in higher education, this reality poses a significant challenge: how can institutions
In today’s higher education landscape, effective communication is more important than ever. University administrators and IT staff know that engaging with students is not just about providing information—it is about ensuring students feel heard, supported, and connected to their institution. But all too often, universities are still relying on outdated communication systems that struggle to
As universities face a rapidly shifting digital landscape, the pressure to upgrade communication infrastructure is intensifying. Traditional communication methods, often reliant on voice-only systems, are no longer sufficient to meet the demands of a diverse and tech-savvy student body. Multichannel communication is not just a trend; it’s a necessity. But the question remains: Is now
How Landis Contact Center Can Future-Proof Your University’s Communication Strategy Read More »
