This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
Connect Mat-Su stands as the central resource hub for Alaska’s Mat-Su Valley, linking residents to housing, healthcare, and essential services at no cost. The region spans a large area, but lacks a strong public infrastructure, creating challenges for its 120,000 residents who need basic services. Their growth tells a compelling story. What began with serving […]
Multitasking? Listen while you work! Many organizations have been asking questions about Microsoft Teams and its potential as a call center or customer service platform. While Teams offers some communication tools, on its own it doesn’t fully meet the demands of a modern contact center. In this article, we’ll answer key questions about Teams’ capabilities,
Microsoft Teams Call Center Software Features & Functionality Read More »
When organizations decide to upgrade their communication systems, the transition can seem overwhelming. Integrating a new system, training staff, and ensuring that operations continue smoothly are significant concerns. At Landis Technologies, we understand these challenges and have developed a specialized onboarding framework tailored to the unique needs of educational institutions. Our approach ensures a seamless
What is a Call Center Callback? A call center callback is a feature that allows customers to request a call from an agent instead of waiting on hold. Customer callback requests have become a very common feature in modern contact centers. They show respect for your customers’ time and maintain service quality. Today, we’ll walk
Video: How to Set Up Customer Call Back Feature in Landis Contact Center Read More »
The Associated Board of the Royal Schools of Music (ABRSM) is a cornerstone of the global music education community. Renowned for its role in certifying musical proficiency, ABRSM sets the gold standard for music examinations and education, serving millions of musicians, educators, and institutions worldwide. When Rob, a new Infrastructure and Cybersecurity Manager joined ABRSM,
Table of Contents Diverse Customer Needs and Expectations Timing Deployments to Avoid Business Disruptions Navigating Compliance and Data Privacy Issues Managing Technical Integration with Existing Systems Driving User Adoption Ensuring Scalability and Flexibility Best Practices for Implementing a Microsoft Teams Contact Center Conclusion Microsoft Teams has become the go-to platform for communication and collaboration across
6 Challenges to Consider Before Implementing a Microsoft Teams Contact Center Read More »
When the COVID-19 pandemic upended the way businesses operated, DERTOUR, one of Switzerland’s largest travel companies, faced a monumental challenge. The company needed to ensure business continuity and maintain excellent customer service while transitioning its telephone system from a traditional, office-based setup to a modern, remote-friendly solution. With a workforce of 900 employees spread across retail
Transforming Telephony in a Pandemic: A Journey from Avaya to Teams with Landis Read More »
In a recent conversation, we had the privilege of speaking with Jared R. Wise and Ian Gibason from Wilmington University’s Information Technology team about their experience using Landis Technologies. Their institution has been utilizing Landis Contact Center for Microsoft Teams to streamline communication across several vital departments, including IT support, financial aid, and public safety. Throughout the conversation,
How Wilmington University Transformed IT Operations with Landis Contact Center Read More »
By Stacey Watson, Starlight Children’s Foundation At Starlight Children’s Foundation, a charity based in Australia, our mission is to bring joy and support to sick children and young people. Operating across every major pediatric hospital in the country, we help create spaces where children can simply be kids, despite their medical conditions. Our work involves granting wishes
At Marshall University, we sought a contact center solution that was efficient, reliable, and seamlessly integrated with Microsoft Teams. Landis Contact Center for Microsoft Teams delivered exactly that, transforming how we manage calls for our students and staff. A Simple, Seamless Transition Brad McCoy, IT Infrastructure Engineer specializing in voice, led the transition to Landis Contact Center. Reflecting
Transforming Communication at Marshall University with Landis Technologies Read More »
