This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
One-third of IT budgets are estimated to be wasted, which means that choosing CCaaS features that actually improve contact center ROI is incredibly important. But with hundreds of features competing for your attention and budget, which ones actually matter? This guide focuses on the six most important ones. Each section shows how that feature delivers […]
Top 6 CCaaS Features that Drive Contact Center ROI Read More »
What Happens When No One Answers the Call? When setting up your contact center, one of the most important considerations is how your inbound callers are treated. Specifically, what happens while they wait or if no one picks up. That’s where queue exception handling comes into play. In this post, we’ll walk through how exception
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The May 2025 update for Landis Contact Center introduces several enhancements and smart features to improve workflows for agents, managers, and IT teams. Let’s explore the exciting new additions that make this release particularly valuable. Read on, or watch the video below. Reroute On No Answer (RONA) The new RONA feature helps prevent missed calls
AI has quickly become a buzzword in contact centers, yet it can sometimes feel unclear what practical value AI actually delivers. To help demystify this, we’ve broken down six truly valuable contact center AI use cases that Landis Contact Center and Attendant Console for Microsoft Teams can offer. Read on, or watch the video below.
6 Practical AI Use Cases in Contact Centers for Microsoft Teams Read More »
Some of the most customer-focused companies trust Landis Contact Center for Microsoft Teams as a call center because they know their calls will always get through. In other words, their contact center is reliable. In this article, we use the word “reliable” to mean more than just “stable,” although that is a part of it.
Why Top Companies Trust Landis Contact Center for Reliable Microsoft Teams Calling Read More »
At Landis, we’re focused on making technology life-friendly, and today we’ll talk a little bit about how we do that with wrap-up questions. Wrap-up questions are a function of a Landis queue, and they give you the ability to gather information from your agent right after they’re done with a customer interaction. Configuring Wrap-Up Questions
Video: Call Wrap Up Questions in Landis Contact Center for Microsoft Teams Read More »
Connect Mat-Su stands as the central resource hub for Alaska’s Mat-Su Valley, linking residents to housing, healthcare, and essential services at no cost. The region spans a large area, but lacks a strong public infrastructure, creating challenges for its 120,000 residents who need basic services. Their growth tells a compelling story. What began with serving
Multitasking? Listen while you work! Many organizations have been asking questions about Microsoft Teams and its potential as a call center or customer service platform. While Teams offers some communication tools, on its own it doesn’t fully meet the demands of a modern contact center. In this article, we’ll answer key questions about Teams’ capabilities,
Microsoft Teams Call Center Software Features & Functionality Read More »
When organizations decide to upgrade their communication systems, the transition can seem overwhelming. Integrating a new system, training staff, and ensuring that operations continue smoothly are significant concerns. At Landis Technologies, we understand these challenges and have developed a specialized onboarding framework tailored to the unique needs of educational institutions. Our approach ensures a seamless
What is a Call Center Callback? A call center callback is a feature that allows customers to request a call from an agent instead of waiting on hold. Customer callback requests have become a very common feature in modern contact centers. They show respect for your customers’ time and maintain service quality. Today, we’ll walk
Video: How to Set Up Customer Call Back Feature in Landis Contact Center Read More »
