Landis Contact Center Articles

Limited Program Offers Select Organizations Opportunity to Test New Integration Model  EPHRATA, PA – July 22, 2025 – Landis Technologies, a leading provider of Microsoft Teams-certified contact centers, today announced the launch of an exclusive Early Adopter Program for its Unify Contact Center. This marks the first contact center built on Microsoft’s new Unify Integration

What Happens When No One Answers the Call?  When setting up your contact center, one of the most important considerations is how your inbound callers are treated. Specifically, what happens while they wait or if no one picks up. That’s where queue exception handling comes into play.  In this post, we’ll walk through how exception

The May 2025 update for Landis Contact Center introduces several enhancements and smart features to improve workflows for agents, managers, and IT teams. Let’s explore the exciting new additions that make this release particularly valuable.  Read on, or watch the video below. Reroute On No Answer (RONA)  The new RONA feature helps prevent missed calls

AI has quickly become a buzzword in contact centers, yet it can sometimes feel unclear what practical value AI actually delivers. To help demystify this, we’ve broken down six truly valuable contact center AI use cases that Landis Contact Center and Attendant Console for Microsoft Teams can offer.  Read on, or watch the video below.

Some of the most customer-focused companies trust Landis Contact Center for Microsoft Teams as a call center because they know their calls will always get through. In other words, their contact center is reliable.   In this article, we use the word “reliable” to mean more than just “stable,” although that is a part of it.

At Landis, we’re focused on making technology life-friendly, and today we’ll talk a little bit about how we do that with wrap-up questions.  Wrap-up questions are a function of a Landis queue, and they give you the ability to gather information from your agent right after they’re done with a customer interaction.  Configuring Wrap-Up Questions