Contact Center Resources, Articles & Case Studies

Microsoft Teams update overview December 2025, Landis Technologies contact center.

Support for WhatsApp, SMS, & RCS; Downloadable Call Transcripts; AI and Automation Additions; and more – Landis Contact Center December 2025 Update

Read on or watch the overview video below. Chat Upgrades (Preview) Contact Center now supports WhatsApp, SMS, and RCS alongside web chat. All channels run through queues in the same way as voice. IVRs now available for chat. Build automated chat workflows using blocks like Play Prompt (text), Business Hours, Holiday Hours, Data Dip, Regex, Multitone, Text to Speech (text), […]

Support for WhatsApp, SMS, & RCS; Downloadable Call Transcripts; AI and Automation Additions; and more – Landis Contact Center December 2025 Update Read More »

Professional business telephone with headset for customer service and communication solutions.

PBX Total Cost of Ownership vs Cloud Contact Centers: 5 Infrastructure Expenses Eating Your IT Budget

Landis Contact Center Articles

An on-premise PBX may look inexpensive once the equipment’s paid for. But ongoing expenses like power consumption, cooling, floor space, maintenance contracts, and hardware refreshes can add thousands annually. Here are five infrastructure expenses you’re probably paying for that cloud contact centers eliminate. Multitasking? Listen while you work! The Cost of “Owned” Infrastructure On-prem PBX costs more than just the phone bill. Here are some other expenses that can go unnoticed at first.

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How Starr Companies Improved Their Contact Center With Four Game-Changing Features

Customer Stories, Landis Contact Center Articles

Starr Companies consistently handles important insurance claims calls at a level that maintains their “A” rating under A.M. Best financial strength rating. They handle thousands of auto claims, workers’ compensation cases, and medical provider inquiries across multiple locations including New York, Philadelphia, and Atlanta. As the business grew, Starr’s leadership looked for a communication system that could support their distributed team and still maintain their quality service. They found the solution in Landis Contact Center for Microsoft

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Conversational IVR Benefits & ROI: Building Your Business Case for Contact Center Automation

Call Center Solutions, Landis Contact Center Articles

Your quarterly report shows 18% call abandonment during peak periods. Average handle time hasn’t improved in two years. Your team handles the same routine questions that could be automated. Here’s how conversational IVR can change those numbers and how to prove it to your leadership. What is Conversational IVR? Conversational IVR uses AI, natural language

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Contact Center Workforce Management: Staffing Your Team for Peak Performance

Call Center Solutions, Landis Contact Center Articles

Forecasting call center staffing can be difficult because it requires striking a fine balance. Not enough agents can lead to long hold times and agent burnout, but too many agents can create idle time and drain your budget. Our guide and free contact center staffing calculator are workforce management tools that will help you determine

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How to Improve Customer Service Confidence with Call Center Screen Pop

Landis Attendant Console Articles, Landis Contact Center Articles

When agents start calls blind, customers get frustrated and agents feel unprepared. Call center screen pop changes this by displaying caller info or any other relevant information instantly. This simple shift turns uncertain interactions into confident problem-solving. What Call Center Screen Pop Technology Does Screen pop automatically displays relevant caller information on an agent’s screen

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Landis Helps Lead the Charge in Next-Generation Contact Centers: Microsoft Teams Phone Extensibility Goes GA

Landis & Microsoft News, Landis Contact Center Articles

As organizations worldwide prepare for this next evolution in customer service, Landis Technologies stands at the forefront as an early adopter of this technology. Microsoft has announced general availability of the Teams Phone extensibility API, marking a pivotal moment for contact center technology. Landis Leads the Charge in Advanced Contact Center Innovation Microsoft Collaboration Drives

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Landis Achieves Microsoft Unify Contact Center Certification

Call Center Solutions, Landis & Microsoft News, Landis Contact Center Articles

Landis is proud to announce that we have achieved certification with Microsoft’s newest Teams integration model for contact centers! Watch Matt Landis’ comments on benefits and use cases of the new integration model. The Unify integration model opens the door to various benefits. As one of only a few certified Unify partners globally, we offer

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How ImageTrend Advanced Microsoft Teams Contact Center Reporting to Match Their Mission

Customer Stories, Landis Contact Center Articles

The Company Behind Critical Emergency Medical Data In the middle of emergency chaos, ImageTrend provides life-saving clarity with their data collection and documentation software. Built by fire, EMS, and emergency response veterans who understand the pressures of the job, the platform supports crews in ambulances, fire trucks, and air medic vehicles worldwide—turning data into actionable

How ImageTrend Advanced Microsoft Teams Contact Center Reporting to Match Their Mission Read More »

Landis Technologies Launches Exclusive Early Adopter Program for First-Ever Microsoft Teams Unify Contact Center

Landis Contact Center Articles

Limited Program Offers Select Organizations Opportunity to Test New Integration Model EPHRATA, PA – July 22, 2025 – Landis Technologies, a leading provider of Microsoft Teams-certified contact centers, today announced the launch of an exclusive Early Adopter Program for its Unify Contact Center. This marks the first contact center built on Microsoft’s new Unify Integration

Landis Technologies Launches Exclusive Early Adopter Program for First-Ever Microsoft Teams Unify Contact Center Read More »

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