This resource hub features the latest articles, product updates, and expert insights on how to build, optimize, and scale a contact center natively integrated with Microsoft Teams. Whether you’re exploring AI-assisted automation, improving call routing, or comparing Teams-native solutions, you’ll find the guidance you need to turn Teams into a high-performing contact center platform.
Your quarterly report shows 18% call abandonment during peak periods. Average handle time hasn’t improved in two years. Your team handles the same routine questions that could be automated. Here’s how conversational IVR can change those numbers and how to prove it to your leadership. What is Conversational IVR? Conversational IVR uses AI, natural language […]
Forecasting call center staffing can be difficult because it requires striking a fine balance. Not enough agents can lead to long hold times and agent burnout, but too many agents can create idle time and drain your budget. Our guide and free contact center staffing calculator are workforce management tools that will help you determine
Contact Center Workforce Management: Staffing Your Team for Peak Performance Read More »
When agents start calls blind, customers get frustrated and agents feel unprepared. Call center screen pop changes this by displaying caller info or any other relevant information instantly. This simple shift turns uncertain interactions into confident problem-solving. What Call Center Screen Pop Technology Does Screen pop automatically displays relevant caller information on an agent’s screen
How to Improve Customer Service Confidence with Call Center Screen Pop Read More »
As organizations worldwide prepare for this next evolution in customer service, Landis Technologies stands at the forefront as an early adopter of this technology. Microsoft has announced general availability of the Teams Phone extensibility API, marking a pivotal moment for contact center technology. Landis Leads the Charge in Advanced Contact Center Innovation Microsoft Collaboration Drives
Landis is proud to announce that we have achieved certification with Microsoft’s newest Teams integration model for contact centers! Watch Matt Landis’ comments on benefits and use cases of the new integration model. The Unify integration model opens the door to various benefits. As one of only a few certified Unify partners globally, we offer
Landis Achieves Microsoft Unify Contact Center Certification Read More »
The Company Behind Critical Emergency Medical Data In the middle of emergency chaos, ImageTrend provides life-saving clarity with their data collection and documentation software. Built by fire, EMS, and emergency response veterans who understand the pressures of the job, the platform supports crews in ambulances, fire trucks, and air medic vehicles worldwide—turning data into actionable
How ImageTrend Advanced Microsoft Teams Contact Center Reporting to Match Their Mission Read More »
Limited Program Offers Select Organizations Opportunity to Test New Integration Model EPHRATA, PA – July 22, 2025 – Landis Technologies, a leading provider of Microsoft Teams-certified contact centers, today announced the launch of an exclusive Early Adopter Program for its Unify Contact Center. This marks the first contact center built on Microsoft’s new Unify Integration
One-third of IT budgets are estimated to be wasted, which means that choosing CCaaS features that actually improve contact center ROI is incredibly important. But with hundreds of features competing for your attention and budget, which ones actually matter? This guide focuses on the six most important ones. Each section shows how that feature delivers
Top 6 CCaaS Features that Drive Contact Center ROI Read More »
What Happens When No One Answers the Call? When setting up your contact center, one of the most important considerations is how your inbound callers are treated. Specifically, what happens while they wait or if no one picks up. That’s where queue exception handling comes into play. In this post, we’ll walk through how exception
How to Handle Queue Exceptions in Landis Contact Center Read More »
The May 2025 update for Landis Contact Center introduces several enhancements and smart features to improve workflows for agents, managers, and IT teams. Let’s explore the exciting new additions that make this release particularly valuable. Read on, or watch the video below. Reroute On No Answer (RONA) The new RONA feature helps prevent missed calls
