By Dominic Kent
Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Table of contents
- Landis Contact Center vs Enghouse Contact Center at a Glance
- What Is Landis Contact Center?
- What Is Enghouse Contact Center?
- Landis Contact Center vs Enghouse Contact Center Feature Comparison
- Landis Contact Center vs Enghouse Contact Center: Pricing
- Landis Contact Center vs Enghouse Contact Center: Which Is Right for You?
- See Landis Contact Center in Action
Landis Contact Center and Enghouse Contact Center both support Microsoft Teams, but they take very different approaches.
Landis was developed specifically for Microsoft Teams, extending the platform with AI, omnichannel, and contact center capabilities. Enghouse brings more than 40 years of contact center expertise to Microsoft Teams, integrating its contact center with native Teams experiences.
Both platforms offer enterprise-grade functionality, making the decision less about who has the longest feature list and more about which platform best aligns with your Microsoft Teams strategy.
This comparison helps you determine which contact center is the better fit for your Microsoft Teams deployment.
Landis Contact Center vs Enghouse Contact Center at a Glance
| Category | Landis Contact Center | Enghouse Contact Center |
|---|---|---|
| Best suited to | Microsoft-first organizations that want a Teams-first contact center | Organizations looking for an established enterprise contact center with Microsoft Teams integration |
| Microsoft certification | Extend + Unify | Connect + Extend |
| Microsoft Teams experience | Native Teams-first | Native Teams experience |
| AI capabilities | Included | Add-ons AI modules available |
| Omnichannel | Voice, web chat, SMS, WhatsApp, Facebook Messenger, RCS, email (roadmap) | Voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, Viber, WeChat, video chat* |
| Pricing | From $75/user/month | Not public |
*Some channels and capabilities are available as optional modules depending on your Enghouse deployment.
What Is Landis Contact Center?
Landis Contact Center is a Microsoft Teams-native contact center built specifically for organizations that want to extend Microsoft Teams into a complete customer communications platform.
Rather than introducing a separate contact center environment, Landis enables organizations to manage customer interactions within Microsoft Teams while adding enterprise contact center capabilities, AI, omnichannel communications, reporting, and integrations.
Key capabilities include:
- Native Microsoft Teams contact center.
- AI-powered call automation and Agent Assist.
- Omnichannel support for voice, web chat, SMS, WhatsApp, Facebook Messenger, and RCS.
- Optional attendant console for receptionists and operators.
- Call recording, reporting, and speech analytics.
- CRM integrations and deep Microsoft ecosystem integration.
- Microsoft Extend and Unify certified.
- Transparent, publicly available pricing.
Landis is designed for organizations that want to build their contact center around Microsoft Teams without introducing unnecessary complexity or separate user experiences.
Landis scales from smaller customer service teams through to enterprise contact center deployments while keeping Microsoft Teams at the centre of the agent experience.
A Long History of Building for Microsoft
One of Landis’ biggest differentiators is its long-standing investment in Microsoft’s communications platforms.
From the beginning, it’s built software that integrates deeply with Microsoft technologies, evolving alongside Microsoft’s unified communications strategy from Lync to Skype for Business and now Microsoft Teams.
Rather than entering the Teams contact center market after Teams became mainstream, Landis had already established years of experience developing Microsoft-integrated communications software.
Microsoft Timeline
- 2014: Released Attendant Pro for Microsoft Lync, helping organizations manage high volumes of inbound calls.
- 2017: Updated Attendant Pro for Skype for Business, ensuring customers could continue supporting Microsoft’s evolving communications platform.
- 2020: Released Policy Call Recording for Microsoft Teams, expanding its growing Microsoft Teams portfolio.
- 2021: Released one of the first Microsoft Teams contact center solutions built on Microsoft’s Extend integration model, followed shortly by its Microsoft Teams Attendant Console.
- 2024: Worked closely with Microsoft to help develop APIs for the new Unify integration model.
- 2025: Became one of the first contact center vendors globally to achieve Microsoft Teams Unify certification.
This progression demonstrates consistent investment in Microsoft’s communications ecosystem for more than a decade. As Microsoft introduced new platforms and integration models, Landis continued evolving its products to align with Microsoft’s latest architecture.
For organizations that have standardized on Microsoft Teams, that history demonstrates a sustained commitment to Microsoft’s ecosystem rather than a recent expansion into the contact center market.
What Is Enghouse Contact Center?
Enghouse Contact Center extends Microsoft Teams with enterprise contact center capabilities, building on decades of experience deploying a standalone call center solution.
The platform delivers a native Microsoft Teams experience while supporting voice, digital channels, AI, workforce optimization, quality management, and customer engagement across multiple communication channels.
Key capabilities include:
- Native Microsoft Teams contact center.
- AI-powered automation and virtual agents.
- Omnichannel support for voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, Viber, WeChat, and video chat.
- Workforce management, quality management, and workforce engagement.
- Call recording, speech analytics, Voice of the Customer, and performance management.
- CRM integrations with Microsoft Dynamics 365, Salesforce, ServiceNow, and other business applications.
- Microsoft Connect and Extend certified.
Enghouse Contact Center is designed for organizations looking for a comprehensive enterprise contact center with deep Microsoft Teams integration. Its portfolio allows businesses to add capabilities over time through optional modules and integrations, tailoring the platform to their operational requirements.
Why Microsoft Extend and Unify Certifications Matter
Microsoft created its certification programs to help organizations understand how deeply contact center solutions integrate with Microsoft Teams. Not all integrations deliver the same user experience, administration model, or level of functionality.
Landis and Enghouse both support Microsoft Teams, but they have achieved different Microsoft certifications.
| Certification | Landis | Enghouse |
|---|---|---|
| Connect | ❌ | ✅ |
| Extend | ✅ | ✅ |
| Unify | ✅ | ❌ |
Landis
Landis is certified for both Microsoft Extend and Microsoft Unify.
Extend enables Landis to embed contact center capabilities directly within Microsoft Teams, allowing agents to manage customer interactions without leaving the Teams client.
Unify goes a step further by allowing Landis to build customer engagement experiences that are more deeply integrated with the Microsoft 365 ecosystem. This provides greater flexibility for organizations that want Microsoft Teams to become the primary interface for customer communications.
Enghouse
Enghouse is certified for Microsoft Connect and Extend.
Connect provides certified integration with Microsoft Teams, while Extend enables a more native Teams experience by embedding contact center functionality within the Teams client.
Key Difference
Both platforms deliver a native Microsoft Teams experience through Microsoft’s Extend certification.
Landis also holds Microsoft Unify certification, demonstrating a deeper level of integration with Microsoft Teams and Microsoft 365. For organizations looking to make Microsoft Teams the central workspace for customer communications, this provides additional flexibility as Microsoft’s platform continues to evolve.
Landis Contact Center vs Enghouse Contact Center Feature Comparison
Landis and Enghouse both provide enterprise contact center capabilities for Microsoft Teams, but they differ in how those capabilities are packaged, licensed, and delivered.
While both platforms support AI, omnichannel communications, and native Teams experiences, there are important differences in the included functionality and commercial approach.
The following sections compare the platforms across the areas that matter most when evaluating a Microsoft Teams contact center.
Microsoft Teams Experience
| Capability | Landis | Enghouse |
|---|---|---|
| Administration within Microsoft Teams experience | ✅ | ⚠️ |
| Separate administration portal | ❌ | ✅ |
| Teams-style interface | ✅ | ⚠️ |
| Module-based administration | ❌ | ✅ |
Landis
Landis was developed specifically for Microsoft Teams and adopts Microsoft’s design language across the platform.
From agent interactions through to administration, reporting, and configuration, the experience feels like a natural extension of Teams rather than a separate application.
You can see in the screenshot below how the entire transaction and supporting activity looks and feels like a regular Teams interaction.
Enghouse
Enghouse, by contrast, has built its own interface and slotted it inside Teams. However, it uses its own design and remains a new app for your agents to learn and get used to.
Unless you’ve been using Enghouse before integrating it with Teams, this introduces a new learning curve and extends your time to return on investment.
Omnichannel Capabilities
Both Landis and Enghouse provide omnichannel capabilities, although each platform prioritizes different communication channels.
| Channel | Landis | Enghouse |
|---|---|---|
| Voice | ✅ | ✅ |
| Coming soon | ✅ | |
| Web chat | ✅ | ✅ |
| SMS | ✅ | ✅ |
| ✅ | ✅ | |
| Facebook Messenger | ✅ | ✅ |
| ❌ | ✅ | |
| Viber | ❌ | ✅ |
| ❌ | ✅ | |
| RCS | ✅ | ❌ |
| Video chat | ❌ | ✅ |
Landis Omnichannel
Landis focuses on the communication channels most commonly adopted by Microsoft Teams organizations:
- Voice
- Web chat
- SMS
- Facebook Messenger
- RCS
This gives organizations access to both established messaging platforms and emerging business messaging technologies.
Enghouse Omnichannel
Enghouse offers a broader range of digital channels, including email, Instagram, Viber, WeChat, and video chat alongside voice, SMS, WhatsApp, Facebook Messenger, and web chat.
However, these are not all available as standard and may require an optional add-on for an extra cost.
This makes it particularly well suited to organizations supporting international customers across a diverse range of communication platforms.
Feature Availability
Landis and Enghouse both offer enterprise contact center capabilities, but they take different approaches to packaging them.
Landis includes a broad range of functionality within its core platform, while Enghouse offers many advanced capabilities as optional modules that can be added as requirements evolve.
| Capability | Landis | Enghouse |
|---|---|---|
| CRM integrations | ✅ Included | ➕ Add-on |
| SMS | ✅ Included | ➕ Add-on |
| Social messaging | ✅ Included | ➕ Add-on |
| Speech analytics | ✅ Included | ➕ Add-on |
| AI Agent Assist | ✅ Included | ➕ Add-on |
| Workforce Management | ✅ Included | ➕ Add-on |
| Outbound campaigns | ✅ Included | ➕ Add-on |
| Chatbots | ✅ Included | ➕ Add-on |
| Voice of the Customer | ❌ | ➕ Add-on |
Landis
Landis focuses on providing a complete Microsoft Teams contact center with many enterprise capabilities available from the outset.
This simplifies procurement and helps organizations understand exactly what functionality is available without navigating a large catalogue of optional modules.
Enghouse
Enghouse provides a highly modular platform that allows organizations to select only the capabilities they require.
Features like workforce engagement, quality management, speech analytics, Voice of the Customer, outbound dialing, and AI capabilities can be licensed as additional components, enabling deployments to be tailored to specific operational requirements.
Landis Contact Center vs Enghouse Contact Center: Pricing
Pricing is often one of the biggest differences between contact center platforms. While both Landis and Enghouse provide enterprise-grade capabilities, they take very different approaches to pricing transparency.
| Pricing | Landis | Enghouse |
|---|---|---|
| Public pricing | ✅ | ❌ |
| Contact Center | From $75/user/month | Not public |
| Attendant Console | From $95/user/month | Not public |
| Call Recording | $15/user/month or $5 when added to contact center | Not public |
| Volume discounts | ✅ | Not public |
Landis publishes its pricing publicly, allowing organizations to understand costs before engaging with sales. This gives IT leaders and procurement teams greater visibility during the evaluation process and makes it easier to compare platforms based on both functionality and budget.
Landis pricing starts at $75 per user/month, which is equivalent to $900 per user/year.
You can also see clear pricing for standalone attendant console and call recording licenses where needed.
Enghouse makes it harder for businesses to make any calculations on financials without booking a call with its sales team.
Landis Contact Center vs Enghouse Contact Center: Which Is Right for You?
Choose Landis Contact Center if you:
- Want a Microsoft Teams-first contact center.
- Prefer an interface that feels like a natural extension of Microsoft Teams.
- Value Microsoft Extend and Unify certifications.
- Want more functionality included without purchasing multiple add-ons.
- Prefer transparent, publicly available pricing.
- Want to understand the total cost of ownership before engaging with sales.
Choose Enghouse Contact Center if you:
- Already use Enghouse products within your organization.
- Need support for a wider range of international communication channels, including WeChat, Viber, Instagram, and video chat.
- Prefer a modular platform where capabilities can be licensed as business requirements evolve.
- Are comfortable with a quote-based enterprise procurement process.
Final Verdict
Landis and Enghouse are both capable Microsoft Teams contact center platforms that deliver enterprise-grade functionality and native Teams experiences.
- Landis differentiates itself through its Microsoft Teams-first approach, Microsoft Extend and Unify certifications, familiar Teams user experience, transparent pricing, and broad range of included capabilities.
- Enghouse offers a comprehensive enterprise contact center with deep Microsoft Teams integration, broad omnichannel support, and a flexible licensing model that allows organizations to tailor the platform through optional add-ons.
The right choice comes down to whether you want a streamlined Microsoft Teams experience with predictable licensing, or a highly configurable contact center platform that can be expanded through modular capabilities over time.
See Landis Contact Center in Action
Choosing a Microsoft Teams contact center isn’t just about comparing feature lists. It’s about finding the platform that best supports your users, customers, and long-term Microsoft strategy.
If you’d like to see how Landis Contact Center extends Microsoft Teams with AI, omnichannel communications, reporting, and enterprise contact center capabilities, book a personalized demo with one of our specialists.
