By Dominic Kent
Dominic Kent is an independent writer who specializes in unified communications and contact center technology. He runs UC Marketing Ltd, a consultancy dedicated to helping technology companies translate complex technology products into compelling stories and educational content. His projects often involve well-researched guides that speaks to IT leaders and business stakeholders alike.
Table of contents
Landis and Heedify both build customer engagement solutions for Microsoft Teams, but their product portfolios take different approaches.
- Landis combines products like Contact Center and Attendant Console into a scalable customer engagement platform for organizations that expect their communications requirements to grow.
- Heedify focuses on an AI Receptionist, Attendant Console, and a lightweight contact center for businesses looking to modernize how inbound calls are answered and managed in Teams.
This comparison examines each company’s product portfolio, Microsoft Teams integration, AI capabilities, reporting, Microsoft certifications, and pricing to help you determine which platform is the better fit for your organization.
Landis vs Heedify At a Glance
| Category | Landis | Heedify |
|---|---|---|
| Core products | Contact Center, Attendant Console | AI Receptionist, Attendant Console, Contact Center |
| Microsoft certification | Extend + Unify | Unify |
| Best suited to | Organizations that need a scalable Microsoft Teams customer engagement platform | Small businesses and partner-led deployments |
| Microsoft Teams integration | Built for Microsoft Teams | Built for Microsoft Teams |
| AI | Conversational AI, Agent Assist, AI receptionist capabilities, transcription, AI summaries, speech analytics, sentiment analysis | AI Receptionist and AI-powered call handling |
| Product portfolio | Enterprise contact center and attendant console | AI receptionist, attendant console, and lightweight contact center |
| Reporting | Real-time dashboards, historical reporting, Power BI integration | Real-time dashboards, call statistics, queue and agent reporting |
| Pricing | From USD 75/user/month | Custom quote required |
What is Landis?
Landis develops customer engagement solutions built specifically for Microsoft Teams. Rather than offering a single product, its portfolio helps organizations manage everything from front-of-house call handling to enterprise customer service operations within the Microsoft ecosystem.
Its portfolio includes:
- Contact Center for enterprise customer engagement across voice, web chat, SMS, WhatsApp, RCS, and email (coming soon).
- Attendant Console for receptionists and operators who manage high volumes of inbound calls.
- AI capabilities like conversational AI, Agent Assist, speech analytics, sentiment analysis, transcription, AI summaries, and AI receptionist functionality within Contact Center and Attendant Console.
- Reporting with real-time dashboards, historical analytics, and Power BI integration.
- Integrations with Microsoft Teams, Dynamics 365, Salesforce, HubSpot, ServiceNow, Power Apps, and Power Automate.
Landis is designed for organizations that expect their customer engagement requirements to evolve. Whether you’re replacing a legacy phone system, improving reception services, or deploying an enterprise contact center, the platform provides a scalable foundation that grows with your business while keeping users and administrators within the Microsoft ecosystem.
A Long History of Building for Microsoft
One of Landis’ biggest differentiators is its long-standing investment in Microsoft’s communications platforms.
From the beginning, it’s built software that integrates deeply with Microsoft technologies, evolving alongside Microsoft’s unified communications strategy from Lync to Skype for Business and now Microsoft Teams.
Rather than entering the Teams contact center market after Teams became mainstream, Landis had already established years of experience developing Microsoft-integrated communications software.
Microsoft Timeline
- 2014: Released Attendant Pro for Microsoft Lync, helping organizations manage high volumes of inbound calls.
- 2017: Updated Attendant Pro for Skype for Business, ensuring customers could continue supporting Microsoft’s evolving communications platform.
- 2020: Released Policy Call Recording for Microsoft Teams, expanding its growing Microsoft Teams portfolio.
- 2021: Released one of the first Microsoft Teams contact center solutions built on Microsoft’s Extend integration model, followed shortly by its Microsoft Teams Attendant Console.
- 2024: Worked closely with Microsoft to help develop APIs for the new Unify integration model.
- 2025: Became one of the first contact center vendors globally to achieve Microsoft Teams Unify certification.
What is Heedify?
Heedify develops customer engagement solutions built for Microsoft Teams, with a focus on helping organizations modernize how inbound calls are answered, routed, and managed.
Its portfolio is aimed primarily at small businesses and partner-led deployments that don’t necessarily need to work in Teams but need an overlay console to their Teams Phone deployment.
Its portfolio includes:
- AI Receptionist for answering, routing, and managing inbound calls using conversational AI.
- Attendant Console for receptionists and operators who handle high volumes of calls in Microsoft Teams.
- Contact Center for smaller customer service teams that need queue management, call routing, reporting, and supervisor capabilities.
- Reporting with real-time dashboards, call statistics, queue monitoring, agent activity, and performance insights.
- Microsoft Teams-native integration backed by Microsoft Unify certification.
Heedify is designed for organizations that want to improve call handling and customer service within Microsoft Teams while keeping deployment and administration straightforward. Its product portfolio prioritizes AI-powered reception and operator productivity over the broader enterprise customer engagement capabilities offered by larger contact center platforms.
Why Microsoft’s Extend and Unify Certifications Matter
Landis and Heedify are both certified Microsoft Teams solutions, but they don’t hold the same Microsoft certifications.
Heedify has achieved Microsoft Unify certification, which confirms its native integration with Microsoft Teams and validates that it meets Microsoft’s standards for interoperability, reliability, and user experience.
Landis holds both Microsoft Unify and Microsoft Extend certifications. In addition to validating native Teams integration, Microsoft Extend recognizes solutions that build on Teams with deeper platform integration and advanced functionality while meeting Microsoft’s requirements for security, performance, and extensibility.
For organizations standardizing on Microsoft Teams, these certifications provide independent validation that a solution has been assessed against Microsoft’s technical standards.
While both vendors have demonstrated native Teams integration through Unify certification, Landis’ additional Extend certification reflects a broader level of platform integration for organizations looking to expand their customer engagement capabilities within the Microsoft ecosystem.
Landis vs Heedify Feature Comparison
Landis and Heedify both extend Microsoft Teams, but they’re designed for different customer engagement requirements.
- Landis provides a broader platform that scales from reception services to enterprise customer engagement.
- Heedify focuses on AI-powered call handling, attendant console functionality, and a lightweight contact center.
The following sections compare the platforms across the features that matter most when choosing a Microsoft Teams customer engagement solution.
Product Portfolio
Both vendors offer products that improve customer engagement in Microsoft Teams, but their portfolios are structured differently.
| Capability | Landis | Heedify |
|---|---|---|
| AI Receptionist | Included within Contact Center and Attendant Console | Standalone product |
| Attendant Console | ✓ | ✓ |
| Contact center | Enterprise platform | Lightweight platform |
| Omnichannel engagement | ✓ | Limited |
| Enterprise AI | ✓ | AI Receptionist |
| Advanced analytics | ✓ | Some |
Landis
Landis delivers a broader customer engagement platform designed to support organizations as requirements evolve. Rather than purchasing separate products for reception services, contact center operations, and AI, organizations can deploy solutions that work together as part of a scalable platform.
Heedify
Heedify centres its portfolio around AI Receptionist, Attendant Console, and a lightweight contact center. This makes it well suited to organizations that want to modernize inbound communications without implementing a larger customer engagement platform.
Microsoft Teams Experience
Landis
Landis extends Microsoft Teams with customer engagement capabilities, allowing organizations to expand the collaboration platform into reception services and enterprise customer engagement.
Users can stay in their Teams app and gain extra functionality.
Heedify
Heedify builds on Microsoft Teams Phone but provides dedicated over-the-top apps for functions like Attendant Console.
Receptionists and operators use purpose-built interfaces while continuing to use Teams Phone for calling rather than staying in Teams for the entire process.
Heedify’s AI receptionist (AIR), on the other hand, does provide an in-app experience. However, this doesn’t cover the attendant console or contact center functionality.
Omnichannel Capabilities
Both Landis and Heedify support multiple communication channels through Microsoft Teams, allowing agents to manage conversations from a single platform.
The primary differences lie in the breadth of channels supported and future expansion.
| Channel | Landis | Heedify |
|---|---|---|
| Voice | ✓ | ✓ |
| Web chat | ✓ | ✓ |
| ✓ | ✓ | |
| SMS | ✓ | ✓* |
| Coming soon | ✓* | |
| Facebook Messenger | ✓ | ❌ |
| RCS | ✓ | ❌ |
Key Difference
Both platforms provide multichannel customer engagement, however Landis currently offers the broader channel portfolio with Facebook Messenger and RCS support.
Heedify provides optional email and SMS alongside its core voice, web chat, and WhatsApp capabilities.
*Heedify documentation suggests these channels are only available depending on your system configuration.
AI Capabilities
Both Landis and Heedify use AI to automate customer interactions, improve agent productivity, and generate insights from conversations. The difference is less about which AI features are available and more about how each platform applies them.
| Capability | Landis | Heedify |
|---|---|---|
| AI Receptionist | ✓ | ✓ |
| Conversational AI | ✓ | ✓ |
| Intelligent call routing | ✓ | ✓ |
| Call transcription | ✓ | ✓ |
| AI summaries | ✓ | ✓ |
| Speech analytics | ✓ | ✓ |
| Sentiment analysis | ✓ | ✓ |
| Agent Assist | ✓ | — |
Landis
Landis applies AI across the customer engagement platform. AI supports inbound automation, assists agents during customer interactions, and generates post-call insights through transcription, summaries, speech analytics, and sentiment analysis.
These capabilities are designed to improve customer experience while helping supervisors and agents work more efficiently.
Heedify
Heedify’s AI capabilities are focused on automating inbound communications, specifically through the AIR product.
Its AI Receptionist uses conversational AI to answer calls, understand caller intent, collect information, and route conversations to the appropriate destination. The platform also provides transcription, AI-generated summaries, speech analytics, and sentiment analysis to support reporting and quality management.
Key Difference
Both platforms provide a mature set of AI capabilities for Microsoft Teams.
- Landis extends AI across the wider customer engagement platform, including Agent Assist for live customer interactions.
- Heedify places greater emphasis on AI-driven call automation through its AI Receptionist while also providing AI-powered analytics and post-call insights.
Deployment and Scalability
Landis and Heedify both build on Microsoft Teams, but they take different approaches to how customer engagement capabilities are deployed and how the platform evolves as business requirements grow.
| Capability | Landis | Heedify |
|---|---|---|
| Customer engagement within Microsoft Teams | ✅ | ❌ |
| Standalone AI Receptionist | ❌ | ✅ |
| Dedicated attendant console | ✅ | ✅ |
| Microsoft Extend certification | ✅ | ❌ |
| Microsoft Unify certification | ✅ | ✅ |
| Scales from reception to enterprise contact center | ✅ | ⚠️ |
Landis
Landis extends Microsoft Teams with customer engagement capabilities, enabling organizations to deploy receptionist services, contact center functionality, AI, and omnichannel communications within a single platform.
As requirements grow, additional capabilities can be introduced without replacing the underlying solution. The platform has been deployed across a range of enterprise organizations, with customer case studies demonstrating its ability to support large-scale Microsoft Teams customer engagement environments.
Heedify
Heedify complements Microsoft Teams Phone with dedicated applications for AI Receptionist, Attendant Console, and Contact Center. This approach allows organizations to introduce customer engagement capabilities alongside their existing Teams deployment while keeping implementation and administration straightforward.
For larger or more localized deployments, Heedify works through partner engagements, allowing implementation, localization, and ongoing support to be delivered by regional partners.
Landis vs Heedify Pricing
Landis and Heedify take different approaches to pricing transparency. Landis publishes list pricing for its core products, while Heedify provides pricing on a quote-only basis.
| Pricing | Landis | Heedify |
|---|---|---|
| Public pricing available | ✅ | ❌ |
| Contact Center starting price | $75/user/month | Quote required |
| Attendant Console starting price | $95/user/month | Quote required |
| Call Recording | $15/user/month | ❌ |
| Volume discounts available | ✅ | ✅ |
| Custom enterprise pricing | ✅ | ✅ |
Landis publishes transparent, user-based pricing for its products, allowing organizations to estimate costs before engaging with sales.
Volume discounts and enterprise pricing are available for larger deployments, but organizations can still understand the baseline investment from the outset.
Which Platform Is Right for You?
Landis and Heedify both extend Microsoft Teams with customer engagement capabilities, but they’re designed for different deployment strategies and organizational priorities.
Choose Landis if you:
- Want a native, Teams-first customer engagement experience.
- Need a solution that can scale from receptionist services to enterprise contact center operations.
- Require advanced omnichannel capabilities, including Facebook Messenger and RCS.
- Value publicly available pricing during the evaluation process.
- Want proven enterprise deployments backed by customer case studies.
- Prefer working directly with the platform vendor.
Choose Heedify if you:
- Want a standalone AI Receptionist for Microsoft Teams.
- Need a dedicated attendant console alongside Microsoft Teams Phone.
- Are looking for a straightforward way to enhance Microsoft Teams Phone without adopting a broader customer engagement platform.
Final Verdict
Both Landis and Heedify are purpose-built for Microsoft Teams and offer strong customer engagement capabilities, including AI, reporting, and Microsoft certifications.
- Landis is the stronger choice for organizations looking to build a scalable, Teams-first customer engagement platform, backed by enterprise deployments, transparent pricing, and a broad portfolio that grows with changing business requirements.
- Heedify is a compelling option for organizations that prioritize a standalone AI Receptionist.
The right choice ultimately depends on whether you want a native, Teams-first customer engagement experience or prefer dedicated applications that complement Microsoft Teams Phone.
See Landis in Action
Choosing a Microsoft Teams customer engagement platform isn’t just about comparing feature lists. It’s about finding the solution that best fits your users, your customer experience goals, and your long-term Microsoft Teams strategy.
If you’d like to see how Landis extends Microsoft Teams with Contact Center or Attendant Console, book a personalized demo with one of our specialists.
