Free Attendant Console Licenses to Accommodate COVID-19 Remote Work Scenarios

We have been receiving numerous inquiries from companies that are working to implement remote work plans for their organizations due to COVID-19. Effective immediately, we are offering free 6 month license keys to any Attendant Pro users that needs to move to a laptop or secondary PC to accommodate remote work.

If your offices are switching to work-from-home and you are in need of additional license, please email sales@landistechnologies.com

Teams data driven call routing

Landis Technologies Demonstrates Data Driven Call Routing for Microsoft Teams

Landis Technologies is demonstrating data driven call routing IVRs for Microsoft Teams as part of the Landis Contact Center for Microsoft Teams. Everything is built using the Microsoft Teams Communication APIs utilizing the Teams Phone System.

“We are glad to be able to demonstrate sophisticated IVR call flows for calls using the Microsoft Teams Phone System” notes Landis Technologies CEO Matt Landis. “Our customers want to do complex call flows using their existing Teams Calling and without complex integration.”

Data driven call routing comes as part of the Landis Contact Center IVR call flow designer engine. The IVR initially includes the following call flow building blocks:

  • Incoming Call Trigger
  • Gather Call Information
  • HTTP Web Request/Response
  • Split/Decision
  • Transfer to LCC Queue
  • Hang-up Call

The IVR is entirely written using the native Microsoft Teams Communications APIs. Landis Technologies will continue to add building blocks to our Teams Contact Center IVR engine for even more sophisticated flows. You can watch a demonstration of the Landis Contact Center for Microsoft Teams data driven call routing below.

This functionality will be released to the Landis Contact Center for Microsoft Teams Preview shortly.

 

Landis Technologies is Gold Sponsor of Microsoft Teams Conference Commsverse 2020

Ephrata, Pennsylvania USA – Landis Technologies is a gold sponsor of Commsverse, a conference on April 29-30, 2020 in UK that focuses on Microsoft Teams. Landis Technologies will also be demonstrating their Microsoft Teams Contact Center and Attendant Console.

“This is a time of transition from Skype for Business to Microsoft Teams so its a great time to attend a conference like Commsverse.” say Landis Technologies CEO and community leader Matt Landis. “Commsverse will gather the vendors and industry experts that know Skype for Business and Teams in a conference small enough to make sure you can get facetime.”

Landis Technologies experts will be presenting sessions on using Microsoft Teams in Customer Interaction and Call Center scenarios, will be an exhibitor and available for meetings.

Sign up for the conference and get a discount using the discount code “Landis”.

Visit Commsverse website.

Landis Contact Center for Microsoft Teams Presence

Landis Demonstrates Contact Search with Presence Utilizing the New Graph Presence API

Landis Technologies demonstrates contact search with presence utilizing the new Microsoft Graph presence API.

Landis Technologies managing owner Matt Landis notes: “This is a nice addition to our Teams Contact Center and allows it to show the presence status for users that contact center agents may want to add to a call.” Matt also gives some realworld application feedback on the new Microsoft Teams Graph Presence API, “From our informal, stopwatch based tests it appears the presence for a reasonable amount results (1-30) is typically returned by the API in under a half of a second.”

Also, there are a few items in the presence API that will likely be improved by Microsoft in the future, “Currently the API is not subscription based so applications using it, like the Landis Contact Center for Microsoft Teams just need to pull the presence regularly so it reflect real time changes. Also, not all presence states, like ‘Out of Office’ are returned.”

You can watch the demonstration below.

Office 365 Contact Center for Microsoft Teams & Skype for Business

 

Microsoft Teams Call Recording

Landis Demonstrates Microsoft Teams Customer Service Call Recording Powered by the New Compliance Recording API

Landis Technologies has demonstrated Microsoft Teams customer service call recording powered by the new compliance recording APIs which are currently in Preview from Microsoft.

The Landis Contact Center for Microsoft Teams Preview has had call recording and sentiment analysis functionality for internal Teams users calling into Landis queues previously, but the Compliance Recording API’s enables this new functionality:

  • PSTN Callers into Landis Queues can be automatically recorded via policies
  • PSTN Callers into Landis Queues now can have sentiment analysis shown live and stored
  • All Microsoft Teams clients will show a notification that “Calls are being recording…”
  • Call Recording start and stop can be controlled via the Landis Contact Center agent (based on policy)

Landis Technologies is focusing on customer service recording scenarios at this time. (as opposed to Compliance Recording scenarios). Stored call recording access is protected by robust, granular, access control.

This functionality will soon be available to our Technical Access Preview customers for the Landis Contact Center for Microsoft Teams.

Read more about the Landis Contact Center for Microsoft Teams Contact Center:

Office 365 Contact Center for Microsoft Teams & Skype for Business

2019 Holiday Wishes

2019 Holiday Wishes

To all of our partners, customers and friends around the world, we wish you and yours Best Wishes and Joy during this time of the year and all year long.

Our hours during the holidays will be:

Tuesday, December 24th – Closed at 3:00 for Christmas Eve
Wednesday, December 25th – CLOSED all day, Christmas

Tuesday, December 31st – Closed at 3:00 for New Year’s Eve
Wednesday, January 1st – CLOSED all day, New Year’s Day

Landis Contact Center for Microsoft Teams

Landis Technologies Announces Contact Center for Microsoft Teams Customer Preview & Growing Functionality Like Skills Routing & Power BI Integration

Orlando Florida – 11/4/2019 – Landis Technologies is announcing the Customer Preview of the Landis Contact Center for Microsoft Teams is starting shortly and anticipating a Q4 2019 release timeframe.

Landis Technologies provides attendant console and contact center solutions for Microsoft Teams, Skype for Business & Office 365 and is at Microsoft Ignite 2019 at booth #2108.

“We are excited to show you the Landis Contact Center for Microsoft Teams and the various recent features that we have been adding to our product. Some of these features include skills based routing, announce position in queue to callers, real time Power BI dashboards, integration with Teams auto attendants and more.” said Wendell Martin, head of global sales at Landis Technologies.

Matt Landis, managing owner of Landis Technologies notes: “Our team is eager to provide our customers and partners a native & familiar contact center for Microsoft Teams and is working towards a Q4 2019 release date, which is of course contingent on Microsoft making the Calling & Meeting API’s generally available with a production level of service. Over the next weeks we will start with a select Customer Preview, eventually opening that to all customers.”

The Landis Contact Center for Microsoft Teams and Office 365 is built using the Microsoft Teams Calling & Meeting APIs and provides contact center functionality that is simple to setup, has a familiar Teams user interface, has the features to unblock voice scenarios, is connected to Office 365 and a trusted solution that just works.

You can meet the Landis Technologies team at Microsoft Ignite 2019 at booth #2108 or email paul@landistechnologies.com to schedule a meeting at Microsoft Ignite.

Office 365 Contact Center Home: http://landistechnologies.com/office365contactcenter
Attendant Pro Home: http://landistechnologies.com/attendantpro

About Landis Technologies LLC
Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners

Las Vegas, Nevada – 7/15/2019 – Landis Technologies is announcing at Microsoft Inspire 2019 that their native Microsoft Teams Contact Center, slated for release Q4 2019, will be available through its partner program. They will be available at Inspire at booth #606 to meet with Microsoft Partners to show functionality & discuss the partner program.

“With our Attendant Console solution we have strongly guided customers to buy the product through our network of Microsoft UC Partners with great success” says Wendell Martin, head of global sales. “We have developed a network of over 300 Microsoft UC focused partners worldwide which have done a phenomenal job of completing voice solutions for Skype for Business Server, Skype for Business Online, and now Microsoft Teams. We plan on making our Microsoft Teams Contact Center very partner friendly.”

Here are some of the benefits of Landis Technologies Microsoft Teams Contact Center Partner program:

  • Partner margins
  • Sales support
  • Generous assistance with sales meetings
  • Free sales licenses
  • Free Internal Use Rights (IUR) licenses
  • Simple Customer Trials

“We anticipate a Q4 2019 release of our Office 365 Contact Center for Microsoft Teams based on the Calling API’s being sufficiently developed by then” Landis Technologies Owner & Founder Matt Landis noted. “We will release ‘most requested’ functionality at that time. This includes live manager dashboards, wallboards, call recording, reporting, manager barge in, Microsoft Flow integration, sentiment analysis and more.”

The Landis Technologies team welcomes you to stop in to see our Microsoft Teams Contact Center functionality in action or to talk more about partnering with us at booth #606 at Microsoft Inspire. You can schedule a private meeting with us at Inspire by emailing sales@landistechnologies.com

Landis Technologies provides Attendant Console & Contact Center solutions tailored for Microsoft Teams & Skype for Business focused organizations.

Office 365 Contact Center Home: http://landistechnologies.com/office365contactcenter
Attendant Pro Home: http://landistechnologies.com/attendantpro

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Supports CommsvNext 2019 Conference as Platinum Sponsor

Landis Technologies is a platinum sponsor of the commsvNext 2019 Conference in Denver CO on June 5-6, 2019. CommsvNext is a community driven Microsoft Teams & Skype for Business focused conference & exhibition.

“If you are investigating a move to Microsoft Teams or looking to get the most out of Microsft Skype for Busienss Server, this is a conference to be at” says Landis Technologies founder Matt Landis. “No other event has the kind of laser focus on Microsoft UC and the depth of expertise gathered in one conveniently sized conference as commsvNext.”

Landis Technologies is glad to be presenting their Microsoft Office 365 Contact Center, built for Microsoft Teams, alongside other vendors like Logitech, Audiocodes, Poly, Jabra, AnyNode & others.

You can register for commsvNext at https://commsvnext.com/

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Landis Technologies is Partnering to Provide IT Services to Eagle Business Software Customers & Acquires Esh Computer Center IT Group

Landis Technologies is Partnering to Provide IT Services to Eagle Business Software Customers & Acquires Esh Computer Center IT Group

Lancaster PA – October 5, 2018 – Landis Technologies and Eagle Business Software have entered into a strategic partnership where Landis will deliver IT products & services to Eagle Business Software customers and the Esh Computer Center IT group will join Landis Technologies.

Through the partnership, Eagle Business Software and Landis Technologies will deliver strong IT solutions to meet the needs of businesses across many industries. Eagle will continue to sell IT solutions optimized for EBMS and these IT solutions will be designed, delivered and supported by Landis while Eagle will deliver the EBMS ERP software systems.

“We look forward to Esh Computer Center IT Group joining Landis Technologies. They are a Microsoft Silver Partner with a considerable reach in IT, Managed Services and Microsoft Office 365 and we look forward to bringing our strong Microsoft & Office 365 expertise to these new Eagle Business Software customers.” says Landis Technologies managing owner Matt Landis. “We think everyone will benefit from our deep partnership with Microsoft and the focus on expert, timely and proactive approach to IT products and services. We look forward to an ongoing partnership with Eagle Business Software to provide IT to their EBMS customers.”

Eagle develops, implements and supports the EBMS ERP system for small to mid-sized businesses, to simplify and automate their business processes and to enhance financial reporting capabilities. With the industry and technical expertise of our partners, clients benefit from having two experienced and focused teams at their disposal to create solutions and provide support for their IT environment as well as the ERP system.

“Along with a high-quality ERP system, we believe having a solid, reliable and secure IT infrastructure and environment is key for growing businesses to leverage their investment in technology and protect their assets,” said Jake Esh, Founder of Eagle Business Software.  “Landis shares our values and mission of providing high quality technology solutions to empower business success. By unifying software and IT solutions clients experience a much smoother engagement with their key software programs.”

Eagle CEO, Mike Stoltzfus is excited to begin this partnership. “We want to increase our focus on ERP software and are grateful to have a strong IT provider like Landis as a partner to serve clients going forward. Landis has a proven track record of providing high quality IT solutions and by working together we believe everyone will win.”

About Eagle Business Software

Eagle Business Software, a d/b/a of Esh Computer Center has developed, implemented and supported the ERP software known as Eagle Business Management Software (EBMS) since 1993. With over 50 team members, they serve over 400 businesses in the US and Canada.

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://landistechnologies.com

 

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