Contact Center for Microsoft Teams

7 Key Insights on ROI in Higher Education Contact Centers

By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents Higher education institutions are increasingly adopting advanced contact center solutions to streamline communication and improve efficiency. A critical component of this evolution is understanding and measuring the return on investment (ROI) from these systems, especially with the growing use of Microsoft Teams, […]

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Transforming IT Support in Higher Education with Microsoft Teams Contact Center Solutions

By Preston Martin, Contact Center Solutions Expert at Landis Technologies Table of Contents The landscape of IT support in higher education is evolving rapidly. As expectations rise, IT departments are challenged to deliver faster, more efficient support across multiple channels while staying within tight budgets. Having worked closely with IT departments across the higher education

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AI In Your Teams Contact Center

Improve Microsoft Teams Contact Center CX with Artificial Intelligence Affordably and Quickly

Learn how to improve your Microsoft Teams Contact Center customer experience with Artificial Intelligence and how to start seeing improvements immediately and affordably with functionality that is already available in the Landis Contact Center for Microsoft Teams. Building on Microsoft Teams Can Jump-start your AI Journey The Landis Contact Center for Microsoft Teams leverages the

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Landis Attendant Console For Microsoft Teams

How the Landis Attendant Console Fits in Your Microsoft Teams Environment

The question often comes up, “Where does the Landis Attendant Console for Microsoft Teams fit into a Microsoft Teams Voice implementation?” In this article we will attempt to answer this question. The short answer is that the Landis Attendant Console for Microsoft Teams is a Microsoft Teams client. It is similar to the Microsoft Teams

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Is your attendant console struggling with the New Microsoft Teams? Landis can help

Landis Attendant Console for Microsoft Teams & the New Microsoft Teams for Windows

In March 2023 Microsoft introduced the new Microsoft Teams app and in October 2023 the New Teams app for Windows became generally available. Because of quite a few benefits, including improved performance, simpler and more flexible UI, customers want to move to this improved client. How will Microsoft Teams Version 2 app upgrade impact your

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Microsoft Teams Transfer Calls

Landis Provides Free Work Around to Current Microsoft Degradation That Doesn’t Allow Teams to Transfer Calls from Call Queues

Microsoft Teams customers are experiencing a temporary Microsoft Teams related issue/degradation that is not allowing users to transfer or place calls on hold that come from a Call Queue.

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